Application Technical Management

Application Technical Management delivers dependable, productive and highly
available application infrastructures. The technical features of the applications can
be managed proactively on a daily basis.

With Application Technical Management customers are able to:
- Lessen the risks associated with staff turnover and accelerating costs 
- Free up resources for more strategic projects 
- Benefit from knowledge gained from other customers
- Lower the risk of disruption to business critical applications 
- Better meet the constantly changing needs of their business 
- Further increase business management & financial options

AIS is able to provide your business with professional application technical
managers who will manage your application and optimize its support for your
business needs.   
Application Management

Nowadays managing your business critical IT applications has become a must
as failure in these applications directly affects your business continuity. This has
resulted in acquiring IT expertise while IT not being your core business.

AIS is able to manage your business critical application in such manner that TCO
reduction is realized,  innovative improvements are monitored and the application
environment is monitored for changes that will have an impact on the applications
performance.

Our professionals will assess your application and its environment in order to
adequately price you for managing your application. These services can be given
on-site.

Proper service levels are advised assuring optimal performance of your
application within its environment.
Maintenance Management

Desktop / Workplace management

As Information Technology increasingly becomes part of our lives. More and
more employees are spending their working hours behind a Laptop, PC or
similar device, often in a server based environment.

Managing all the concerned devices can be a time consuming activity, adding
to operational costs and draining a company of resources.

Desktop and Workplace management services allow business to spend their
valuable resources on their core business.

These services include:
- purchasing advice
- installation and configuration
- operational management and troubleshooting
- standalone configurations as well as server based environments
Service Desk
Symantec ServiceDesk is a powerful ITIL-based incident, problem, change, release, and knowledge management tool that improves availability and service levels while reducing costs.

ServiceDesk includes everything you need for comprehensive management and efficient operation of your organization’s service desk. Based on best practice processes ServiceDesk is designed for fast implementation, easy integration with other products, drag-and-drop customization and optimization of IT processes to deliver immediate benefits. Unlike several other products on the market today with ServiceDesk you receive all expected functionality for a single upfront purchase price. A knowledge base, the Configuration
Management Database (CMDB), change management and process automation (workflow) capabilities are all included by default. In addition ITIL recommended best practice processes are provided straight ‘out of the box’ such as Incident Management, Problem Management, Change Management and Release Management.
Deploy and Asset Management
Prism Deploy®
Deploy software to every PC, laptop and server throughout your organization in minutes. Keep computers compliant with your software standards. Quickly remediate software issues on computers. Create a set-and-forget environment where computers stay in the state you define. Easily find and uninstall unauthorized software from computers.

Prism Asset Manager®
With Prism Asset Manager, knowledge about your computing environment gives you the power to speed return on your hardware and software investments. The power to better plan and budget for IT asset procurement and migration, comply with software license agreements, improve helpdesk and IT staff efficiency, and configure your servers, desktops and laptops for maximum security.
Endpoint Protection
Symantec Endpoint Protection 11.0 combines Symantec AntiVirus with advanced threat prevention to deliver unmatched defense against malware for laptops, desktops and servers. It seamlessly integrates essential security technologies in a single agent and management console, increasing protection and helping lower total cost of ownership.
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